Refund policy

At Naturance, your satisfaction is our top priority. We want you to be happy with your purchase, and that’s why we offer a 7-day refund or exchange policy.

1. Eligibility for Refunds & Exchanges

  • You may request a refund or exchange within 7 days of receiving your order.

  • After 7 days, unfortunately, we will not be able to offer a refund or exchange.

  • Products must be unused and in their original packaging.

  • Customers are required to open their parcel immediately upon delivery and check the items. If any item is found to be defective or incorrect, please contact us right away.

2. How to Request a Refund or Exchange

You can reach out to us via:

Please provide your order number and product details, and our team will guide you through the process.

3. Refund & Exchange Process

  • If the item is eligible, we may ask you to return it. Once received, it will be inspected.

  • Refunds will be issued to your original payment method. It may take up to 7-10 business days depending on your payment provider.

  • Exchanges will be processed once the returned product is approved.

4. Shipping Fees

  • Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.

  • Original shipping fees are non-refundable.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately with clear photos of the product and packaging. We will arrange a replacement or refund at no extra cost.